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Return Policy

Damage Goods Claim Form

Warranty Claim Form

Damages Goods Policy

Furniture travels a long way between the manufacturer and its final destination in the customer’s home. Although the manufacturers go through extensive lengths from studying, testing, and then using protective packaging to reduce the chance of damage; on occasion product does get damaged. The frequency of damage is less than ½ of 1%, and the damage is very consistent or repetitive. Only damages consistent with industry types of damage is covered. Damage that is consistent with freeing the product from its packaging or moving product within the home is not covered.

Note - Razor blades, knives or sharp objects are not used in the furniture business from the manufacturing plant through to the store. Using a razor blade or knife when freeing the furniture from its packaging will most likely damage the furniture, and is not covered under our damage policy.

Delivered Goods - Repair and Replacement Process

Delivery – The customer must inspect the packaging of the furniture for damages and deformities to the packaging itself. If the furniture appears to be damaged the customer needs to ask the delivery personnel to investigate the area of damage to ensure product is not damaged. If damaged is apparent the delivery personnel will call the store to determine how the product will be replaced or repaired. 

If the customer notices product is damaged after freeing it from its packaging the customer must notify the store via email within 48 hours of receiving the goods. After the 48 hours has expired the damage will be considered damaged after delivery. 

• Initial email must be sent within 48 hours of receiving goods. 

• Several pictures are needed; 3 or 4 of the actual damage one from each angle, one picture of the whole item, one picture of the manufacture’s tag. 

• The damage is then submitted to manufacture for approval of return or repair. 

• If the product has been approved for replacement, a replacement piece will be sent to the store and the store will deliver the product. If the product has been approved for repair, the repair piece will be shipped to the store and the repair will be made by a store representative. 

• Note 1 – The time it takes for the repair or replacement process can vary due to different factors. On occasion it can take up to 3 months. The decision of whether to repair or replace the product is solely up to the manufacturer. Whichever option the manufacturer chooses the furniture will be restored to its original new condition.

• Note 2 – All items that are being replaced will be replaced with the exact item ordered. At no time will a damaged item be able to be exchanged for a different item.

• Note 3 – If an item is to be replaced and that item is discontinued by the manufacture, a full refund will be given for the damaged item. If the discontinued item is part of a set that was purchased a mutual agreed upon resolution will be obtained. *Note 4 -If an item is scheduled for replacement the original damaged item must be in new condition with the exception of the original damage. This means free from odors such as smoke, free of pet hair, free of stains, and free of any other damage not originally documented.

Pick Up Goods - Repair and Replacement Process

Receiving repair or replacement credit from the manufacturers for items that are picked up by the customer are harder to obtain. The reason for this is the product is most often damaged while the customer was transporting the goods. The report of damage is 5x higher when it is picked up by the customer versus when it is delivered by the store.

Picking up – The customer must inspect the packaging of the furniture for damages and deformities to the packaging itself. If there appears to be damage, the customer needs to ask the store personnel to investigate the area of damage to ensure product is not damaged. If damage is apparent the product will be repaired or replaced with another identical item. 

If the customer notices product is damaged after freeing it from its packaging the customer must notify the store via email within 48 hours of receiving the goods. After the 48 hours has expired the damage will be considered damaged after delivery. 

• Initial email must be sent within 48 hours of receiving goods. 

• Several pictures are needed; 3 or 4 of the actual damage one from each angle, one picture of the whole item, one picture of the manufacture’s tag. 

• The damage is then submitted to manufacture for approval of return or repair. 

• If the product has been approved for replacement, a replacement piece will be sent to the store and the store will deliver the product. If the product has been approved for repair, the repair piece will be shipped to the store and the repair will be made by a store representative. 

• Note 1 – The time it takes for the repair or replacement process can very due to different factors. On occasion it can take up to 3 months. The decision of whether to repair or replace the product is solely up to the manufacturer. Whichever option the manufacturer chooses the furniture will be restore to its original new condition. 

• Note 2 – All items that are being replaced will be replaced with the exact item ordered. At no time will a damaged item be able to be exchanged for a different item.

• Note 3 – If an item is to be replaced and that item is discontinued by the manufacture, a full refund will be given for the damaged item. If the discontinued item is part of a set that was purchased a mutual agreed upon resolution will be obtained.

• Note 4 -If an item is scheduled for replacement the original damaged item must be in new condition with the exception of the original damage. This means free from odors such as smoke, free of pet hair, free of stains, and free of any other damage not originally documented.

Warranty Policy

Nearly all the furniture Atlantic Bedding and Furniture carries has a manufacturer’s warranty. These warranties vary depending on the product. If you have a question about your products manufacturer’s warranty, please call the store for more information. If you have an issues that you believe to be a manufacturers defect, please submit a claim by completing the Warranty Claim Form below.

Exchange/Return Policy

Atlantic Bedding and Furniture has no exchange policy, All Sales Are Final. Once packaging is opened it is no longer considered new.

Cancellation Policy

Items on layaway or deposit that have not been picked up or delivered can be cancelled for a 20% restocking fee. 20% of the ENTIRE PURCHASE PRICE will be taken out of the initial deposit put down by the customer and the remaining monies can be returned to the customer. If the purchase is a “Special Order” 50% of the purchase price is require for a deposit and it is nonrefundable. 

Delivery and Set-Up

At Atlantic Bedding and Furniture we think you should have options, so you only pay for what you need. A lot of other stores jack up their price to include delivery, set up and take away, and call it free. That’s not free, it is simply over charging a good customer. The majority of customers do not need all of those services, so we break it out of our pricing and you just pay for what you need. And if you need all of that we are still cheaper. So talk to your sales person if you would like set-up.